Claims

What to do in case of a claim

A. AUTO ACCIDENTS

Most of us believe we are safe drivers. But you can be involved in a traffic accident whether it is a minor fender bender or a serious accident. Then what? To help you through this situation, we have prepared the following information:

1. STOP AT ONCE.

Report the accident to the police and call medical assistance if needed.
 
  •     Whitewater Police Department: 262-473-0555
  •     Rescue Squad: 911
  •     Walworth County Sheriff: 262-741-4400
  •     Jefferson County Sheriff: 920-674-7310
  •     Rock County Sheriff: 608-757-8000

2. Obtain the names, addresses and telephone numbers of any injured persons, the owners of any damaged property and witnesses.

3. If another vehicle is involved in the accident, obtain the names, addresses and telephone numbers of the driver and owner of the vehicle. Also obtain the make, model, license number and insurance company of the vehicle(s).

4. Do not accept fault for the accident. Only discuss the facts of the accident with the police or a representative of your insurance company.

5. Report the accident to us as soon as possible. (262-473-3930) Fender benders can usually wait for our normal business hours: 8:00am to 5:00pm weekdays; 9:00am to noon on Saturday

SERIOUS ACCIDENTS DURING NON BUSINESS HOURS:

THE FOLLOWING COMPANIES REQUEST YOU CALL THEIR 24 HOUR SERVICE NUMBER:
 
  •     Auto-Owners Insurance: 1-517-323-1325
  •     EMC Companies: 1-888-362-2255
  •     General Casualty Companies: 1-888-737-8256
  •     Progressive Companies: 1-800-274-4499

All other companies, in the event of an emergency, please call us at home.

(print this information and place in each glove compartment)

B. PROPERTY DAMAGE CLAIMS (ie. fire, wind, theft, etc.):

1. Call the appropriate authorities as soon as possible.
 
  •     Whitewater Fire Department: 262-473-0555
  •     Whitewater Police Department: 262-473-0555
  •     Walworth County Sheriff: 262-741-4400
  •     Jefferson County Sheriff: 920-674-7310
  •     Rock County Sheriff: 608-757-8000

2. Report the incident to us as soon as possible. (262-473-3930) Minor claims can usually wait until normal business hours: 8:00am to 5:00pm on weekdays; 9:00am to Noon on Saturday

SERIOUS LOSSES DURING NON BUSINESS HOURS:

THE FOLLOWING COMPANIES REQUEST YOU CALL THEIR 24 HOUR SERVICE NUMBER:
 
  •     Auto Owners Insurance: 1-517-323-1325
  •     EMC Companies 1-888-362-2255
  •     General Casualty Insurance: 1-888-737-8256

All other companies, in the event of an emergency, please call us at home.

3. Every effort should be made to protect your property from further damage. (ie. removing contents to temporary storage, covering to protect from further water damage, boarding up the windows in the event of fire or wind, etc) All of these expenses will be covered as part of the claim.
 

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